These are example of ea's exemplary tech support
Hello,
Thank you for contacting Electronic Arts.
I am sorry for the inconvenience caused to you. After reading your request, I searched our Knowledge Base (support.ea.com) and found an article that will help you with your issue, Please read the information provided.
Link: [
http://support.ea.com/cgi-bin/ea.cfg...p?p_faqid=314]
I hope this information helps!!
Our Knowledge Base is a great resource for checking up-to-date information on even the most recent issues.
Let us know if you have any further questions regarding the content on our Knowledge Base or the issue you submitted.Our Knowledge Base is available here:
http://support.ea.com/
Sincerely,
EA Rep Nelson
Electronic Arts
or
Greetings,
Thank you for writing to EA Games Support.
When troubleshooting online connections, you should keep in mind that you are not only dealing with your home network, but also your Internet Service Provider's series of networks. Also be aware that there can be a number of routers that your connection will pass through in order to reach the game server. Information transferred on the Internet is handled by shuttling bits of information, known as packets. For example, when you visited this web page, all the parts of the page were passed from the webpage server, through your Internet Service Provider's network, into your home network, and finally to your computer, all in packets. Downloading information from the internet is simply a matter of passing packets back and forth between your computer and a server through a series of networks. If these packets fail to reach their destination, you receive errors concerning your connection. Many high-speed modems have no minimum specified packet size for outbound packets. When given a smaller packet, a correctly configured router will pad the packet to an acceptable size, and then will pass the information along. In the case of the older Internet router code, these packets may not be padded and can be discarded or corrupted before continuing along to the game server. The information passed through your modem to our servers may be corrupted or discarded - resulting in lost information, disconnects, lag, and other problems. Here is a short list of some of the things that can stop you from connecting.
-Firewalls
Software firewalls on systems and hardware firewalls on routers will prevent your computer from connecting to our server
-Routers
Some routers have certain settings that can interfere with the transfer of packets.
-Server outages
Occasionally servers will experience an outage. Typically an outage can last from 24 to 48 hours.
-Internet security software
Internet security software will block or filter information that may be vital for the software to run.
-Antivirus Software
We also suggest you to disable your Antivirus Software that might be causing some problem.
Typically connection issues are caused by one or more ports being blocked by a firewall, router, or even your Internet Service Provider to help maintain security. These ports are the doorways used to send and receive information between your computer and the server. You must configure your router/firewall to have the game's ports open in order to connect to the servers properly. You may also need to contact your Internet Service Provider to ensure that these ports are opened as well.
If you have any further questions feel free to respond to this email.
Thank you,
EA Rep Andrew
EA Online Support.
or
Hello,
Thank you for contacting Electronic Arts Customer Support. I apologize for the inconvenience you are experiencing. Your issue has been escalated to me and I will be happy to assist you in this matter. Please try the following:
I would like you to hold down the Start/Windows key on your keyboard and then tap the R key to bring up the run command. I would then like you to type CMD into the run box and press enter. After doing that please type in the following commands.
1. ipconfig /flushdns and press enter
2. ipconfig /registerdns and press enter
3. ipconfig /release and press enter
4. ipconfig /renew and press enter
5. netsh winsock reset and then press enter. After entering this command you will get promoted to reboot the computer.
6. exit and press enter
7. You will now reboot your machine and attempt to launch the game.
Thanks,
Laurie O.
EA Online Support
Try our knowledge base at
http://support.ea.com.
or
Hi there,
Thank you for contacting EA games support.
After checking your contact history, I noticed you currently have another support request awaiting response in our queue for the same issue. The reference number on the pre-existing request is #<091020-000672>. In order to provide you with better, more consistent support, I am closing this duplicate support request. I would recommend you update your pre-existing incident if you require an update or further assistance.
To access all current support requests associated with your account, follow the steps below:
1. Go to support.ea.com
2. Click on the ‘My Questions’ link on the top left-hand corner of the page (under the ‘My Stuff’ section)
3. Our website will prompt you to log in to your EA account.
4. If you have multiple EA accounts, use the screen name associated with this support incident
5. You should now see the ‘My Questions’ page, where all open support requests should be listed.
Clicking on the subject of the support request will open its details. From the details page, you can update your pre-existing incident if you require further assistance.
Thanks again for contacting EA Support. Feel free to update your previous incident if you require further assistance.
Sincerely,
EA Rep Brad
Electronic Arts
or
Hi there,
Thank you for contacting EA games support.
We've already escalated your first question with incident number [091020-000672] to higher level/concerned department, and the issue is still waiting for a response from that team. Since this is a duplicate of that issue, we are going to close this incident and leave that one open for the response.
We apologize for the delay. Someone should be in contact with you soon regarding this issue
Should you have any further questions, please take a moment to review our Knowledge Base site at
http://support.ea.com or do let us know.
Sincerely,
EA Rep Brad
Electronic Arts
It is like they dont even read the complaints you send in
The lag is back
Linear Mode
